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Frequently Asked Questions

Find answers to common questions about Datalinx AI.

General Questions​

What is Datalinx AI?​

Datalinx AI is an AI-powered data integration platform that helps organizations connect, transform, and activate their customer data. It provides tools for data mapping, transformation, identity resolution, and pipeline orchestration.

What types of data sources does Datalinx AI support?​

Datalinx AI supports:

  • Databases: PostgreSQL, MySQL, Snowflake, Databricks, SQL Server, Oracle, BigQuery
  • APIs: REST APIs, GraphQL endpoints
  • Files: CSV, JSON, Parquet files from S3, GCS, Azure Blob
  • Streaming: Kafka, Kinesis (Enterprise)

What data warehouses can I use as targets?​

Supported target destinations include:

  • Snowflake
  • Databricks (Unity Catalog)
  • BigQuery
  • Amazon Redshift
  • PostgreSQL

Is my data secure?​

Yes. Datalinx AI implements multiple security measures:

  • Encryption at rest: AES-256 encryption for all stored data
  • Encryption in transit: TLS 1.3 for all network communication
  • Access control: Role-based permissions at organization and workspace levels
  • Audit logging: Complete audit trail of all operations

See our Security Architecture for details.

Account & Billing​

How do I sign up?​

  1. Visit datalinx.ai
  2. Click Get Started
  3. Enter your email and create a password
  4. Verify your email
  5. Set up your organization

What plans are available?​

PlanBest ForKey Features
StarterSmall teams5 users, 3 workspaces, 10 sources
ProfessionalGrowing teams25 users, 10 workspaces, unlimited sources
EnterpriseLarge organizationsUnlimited, SSO, dedicated support

Can I get a free trial?​

Yes, all new accounts start with a 14-day free trial of our Professional plan. No credit card required.

Data Sources​

How do I connect a new data source?​

  1. Navigate to your workspace
  2. Click Sources → Add Source
  3. Select your source type
  4. Enter connection details
  5. Test the connection
  6. Save the configuration

See Database Sources for detailed instructions.

Why can't I connect to my database?​

Common causes:

IssueSolution
Connection refusedWhitelist Datalinx AI IP addresses
Authentication failedVerify username and password
SSL errorCheck SSL/TLS configuration
TimeoutCheck network connectivity

Mappings & Transformations​

How do I create a mapping?​

  1. Navigate to Mappings
  2. Click Create Mapping
  3. Select source and target tables
  4. Map fields using drag-and-drop or AI suggestions
  5. Add transformations as needed
  6. Save and validate

See Mapping Basics for details.

What is AI-assisted mapping?​

AI-assisted mapping uses machine learning to suggest field mappings based on:

  • Column names and semantics
  • Data types and patterns
  • Historical mapping decisions

Click Auto-Map when creating a mapping to see suggestions.

Can I use custom SQL in mappings?​

Yes, you can write custom SQL expressions for any field mapping:

-- String manipulation
CONCAT(first_name, ' ', last_name)

-- Date formatting
TO_CHAR(created_at, 'YYYY-MM-DD')

-- Conditional logic
CASE WHEN amount > 1000 THEN 'High' ELSE 'Low' END

Pipelines​

How do I run a pipeline?​

  1. Navigate to Pipelines
  2. Find your pipeline
  3. Click Run Now
  4. Monitor progress in the run details

Can I schedule pipelines?​

Yes, schedule pipelines to run automatically:

  1. Navigate to your pipeline
  2. Click Schedule
  3. Set frequency (hourly, daily, weekly)
  4. Choose specific times
  5. Save the schedule

What happens if a pipeline fails mid-run?​

Datalinx AI handles failures gracefully:

  • Partial data is rolled back - no incomplete data in target
  • Error is logged with full context
  • Notifications sent to configured channels
  • Automatic retry based on your retry policy

API & Integrations​

How do I get an API key?​

  1. Navigate to Profile → API Keys
  2. Click Create New Key
  3. Enter a name and select permissions
  4. Copy your key (shown only once)

What's the API rate limit?​

PlanRate Limit
Starter100 requests/minute
Professional1,000 requests/minute
EnterpriseCustom

Is there a Python SDK?​

Yes, install the SDK with pip:

pip install datalinx

See the API Reference for usage examples.

Support​

How do I contact support?​

Where can I report bugs?​

  1. Check if it's a known issue on our status page
  2. Contact support via in-app chat (Professional and Enterprise)
  3. Email support@datalinx.ai with reproduction steps
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